Warranty & Returns

How do I return defective products?

• To return a defect, contact your salesperson or customer service and let them know what you'd like to return.  Once approved, pack the parts in a shipping box and seal it.  Service Champ will mail you a prepaid FedEx return label.  Simply apply the label to your carton and give it to FedEx.

• Upon inspection, a credit will be issued to your account for purchase amount of the returned parts.

How do I make a stock adjustment of parts that I cannot use?

Policy

• Any product in good resalable condition (which means the condition you would be satisfied with if you were to purchase it again) may be returned for credit. All returns are subject to a 20% restocking charge without exception.
• No credit will be issued for parts which are in non-resalable condition, discontinued, in less than their original package quantities, special order products or which were not sold to you by SERVICE CHAMP.
• SERVICE CHAMP will pay for the return freight for Stock Adjustments which are within 5% of your prior year’s purchases (example: $8,000 in prior year purchases entitle you to a $400 Stock Adjustment). 
•  Any Stock Adjustment which is greater than 5% of your prior year’s purchases, a freight cost of $30 per shipping carton (in addition to the 20% Re-Stocking Charge) will be deducted from the credit memo.

Procedure

• Contact your Sales Representative or Customer Service and inform them of the exact part numbers and quantities you wish to return along with how many shipped cartons they filled.
• Stock adjustments can be made four times per year in the months of March, June, September and December exclusively.
• As long as your Stock Adjustment is within the 5% allowance, SERVICE CHAMP will mail you pre-paid FedEx Return Labels. Simply apply the labels to the shipping boxes and give the boxes to your FedEx driver at your earliest convenience. 
• A written Return Goods Authorization (RGA) is required before any product can be returned to SERVICE CHAMP. Returns made without an RGA are subject to a handling charge of 50% or more.

Credit

• A Credit Memo only will be issued for all products meeting our Stock Adjustment Policy at the pricing in effect at time of the return.
• All invalid products (such as non-saleable, discontinued, less than full package quantity, or not sold to you by SERVICE CHAMP) will be discarded at SERVICE CHAMP and will not receive any credit.

What should I do if I have an issue with a Service Champ product?

FILTERS:  In the unlikely event one of our oil, air or cabin filter products results in a failure, please call 1-844-782-3458 to file a report.  Please be prepared to share the following information:

• Vehicle Owner Information - name, address, contact details
• Vehicle information - make, model, year, engine, mileage at install, mileage at return required.  Transmission, VIN preferable
• Filter information - number, date code, date of install

 

GENERAL PRODUCTS (excluding filters):  in the unlikely event of a product failure, please call 1-800-221-0216 to file a report.

 

If a product distributed by Service Champ is found to be defective and the cause of a claim, we stand behind it.  Until this process has been completed with the manufacturer of the product in question, we cannot advise how to handle the claim with your customer.

Warranty Code: T
12 Months

These products supplied by Service Champ carry a 12-month warranty after installation or use against defects in material and/or workmanship. They are also guaranteed to meet or exceed original equipment manufacturers’ specifications. Products which have been improperly installed, been used for other purposes than what they were intended for, exceed normal use or which have become defective due to inadequate protection while in the customer’s storage are not covered by this warranty.

The invoice price of a product supplied by Service Champ which proves to be covered by our warranty will be credited in full. The product must be returned to Service Champ for inspection. No credit will be issued unless the product has been returned to Service Champ.


Warranty Code: L
Lifetime

These products supplied by Service Champ carry a lifetime warranty after installation or use against defects in material and/or workmanship only. They are also guaranteed to meet or exceed original equipment manufacturers’ specifications. Products which have been improperly installed, been used for other purposes than what they were intended for, exceed normal use or which have become defective due to inadequate protection while in the customer’s storage are not covered by this warranty.

The invoice price of a product supplied by Service Champ which proves to be covered by our warranty will be credited in full. The product must be returned to Service Champ for inspection. No credit will be issued unless the product has been returned to Service Champ.


Warranty Code: M
Manufacturers

These products carry the warranty provided by the manufacturer of the product. The warranty varies by manufacturer. Be sure to refer to warranty guidelines which are included with the product. IMPORTANT!!! Your warranty on these items is not with Service Champ, but with the manufacturer.


Warranty Code: N
No Warranty

There is no warranty on these products. They are generally one-time use items such as chemicals, safety products, etc.